Q: Do donors expect an explanation of what is being done with their donations?
Sam in Texas
A: Penelope Burk's wonderful research has shown that donors need two things most to have them keep giving.
First, thank them promptly.
Second, tell them what impact their contribution has had on individual people's lives and the community at large. Aim to have two personal contacts with each major donor each year, focused on the aspect of your work that is most important to them.